Returns
& Refunds.
At ZEALOTS, your satisfaction matters. If something is not right with your order, we will work with you to make it right. Please read our returns policy below before lodging a request.
Return Eligibility
Items are eligible for return within 30 days of purchase, provided the following conditions are met:
- Items must be accompanied by the original receipt
- Items must be in their original condition as purchased
- All original labels and tickets must be attached
- Items must be unworn, unwashed and undamaged
- Purchased directly through zealots.com.au
| Item Type | Returnable | Notes |
|---|---|---|
| Stock clothing & accessories | Yes | Within 30 days, unworn |
| Sale & clearance items | Final sale | Covered if faulty or damaged |
| Custom teamwear | No | Unless faulty or incorrect |
| Personalised items | No | Name/number printed items |
| Faulty or incorrect items | Always | Full refund or replacement |
How to Return
You can return an item purchased online by posting it back to us. Follow these steps:
Get in touch with our customer service team to initiate your return and receive the return address.
Pack the item securely in its original packaging if possible. Include your original receipt inside the parcel.
Send the parcel to the return address provided. We recommend using a tracked postage service.
Once received and inspected, your refund will be processed using your original form of payment.
Refunds
Provided the conditions in our return policy have been met, refunds will be processed using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned due to being faulty or not as ordered.
Sale & Clearance Items
We love passing on a good deal, and to keep our sale prices as sharp as possible, sale and clearance items are final sale — we're unable to offer returns or exchanges on these if you simply change your mind, so please choose carefully and double-check sizing before ordering. Our size guides and team are always here to help you get it right the first time.
Of course, this never affects your rights if something goes wrong on our end. If a sale item arrives faulty, damaged, or not as described, we'll absolutely look after you — just reach out with your order details and photos, and we'll arrange a replacement or full refund, with return shipping on us.
Nothing here limits your rights under the Australian Consumer Law. Every item we sell — full price or on sale — comes with consumer guarantees that cannot be excluded. If a product has a major failure, you're entitled to a replacement or refund.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible with your order details and photos of the issue. In these cases, return shipping will be covered and a full refund or replacement will be offered.
Custom & Teamwear Orders
Custom and made-to-order items are non-returnable and non-refundable unless the item is faulty or does not match the approved design proof. Please review all design proofs carefully before approving.
Once a custom order design proof has been approved and production begins, cancellations and changes cannot be accepted. ZEALOTS is not liable for errors present in an approved proof.
Contact Us
To initiate a return or ask questions about our policy, contact our team at contact@zealots.com.au or visit our Contact Us page. We respond to all return requests promptly.
We've Got
You Covered.
Our Sydney-based team responds to every return request fast. Reach out and we'll make it right.