Terms of
Service.

By accessing or using zealots.com.au, you confirm that you are at least 18 years of age (or have the consent of a parent or guardian) and agree to these Terms of Service and our Privacy Policy.

We reserve the right to update these terms at any time. Continued use of the site following any changes constitutes your acceptance of the revised terms.

All orders placed through zealots.com.au are subject to product availability and acceptance. A binding contract is formed only when we send you an order confirmation email.

Order Accuracy: You are responsible for ensuring all order details are correct before submitting.

Custom Orders: Custom and made-to-order items enter production only after you have approved the design proof in writing. Once approved and production begins, the order cannot be cancelled or modified.

Right to Refuse: We reserve the right to cancel any order at our discretion. Any payment received will be fully refunded.

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Shipping costs are calculated at checkout.

We ship to all regions within Australia via Australia Post and other reliable carriers. All shipments are tracked and you will receive a tracking number by email once your order ships.

Duties and taxes may apply to international orders and are the responsibility of the buyer. For full details visit our Shipping page.

Our full returns and refunds policy is on our Return & Refund page. In summary: eligible stock items may be returned within 30 days of purchase in original condition with receipt. Custom and personalised items are non-returnable unless faulty.

Sale & clearance items: to keep our sale prices as low as possible, sale items are final sale and cannot be returned for change of mind. If a sale item arrives faulty, damaged, or not as described, we will happily provide a replacement or refund in accordance with the Australian Consumer Law.

All content on zealots.com.au — including text, images, logos, product designs and software — is the intellectual property of ZEALOTS and is protected under Australian copyright law. You may not reproduce or use our content without express written permission.

The ZEALOTS name, logo and brand marks are trademarks of ZEALOTS Sports. Unauthorised use is strictly prohibited.

To the maximum extent permitted by law, ZEALOTS liability for any claim is limited to the amount paid for the relevant product or service. We are not liable for indirect, incidental or consequential loss, or events outside our reasonable control.

These terms apply to all custom manufactured apparel orders placed with ZEALOTS Sports ("we", "us", "ZEALOTS"). By placing an order and paying the deposit or invoice, you ("the Customer") accept these terms.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where any term is inconsistent with the Australian Consumer Law, the Australian Consumer Law prevails.

Validity. Quotations are valid for 30 days from the date of issue unless otherwise stated.

Minimum order quantities. Our standard rates are based on a minimum of 10 units per design. Setup, printing and material preparation costs are fixed per design regardless of run size. Orders below the minimum quantity are priced at our single-unit rate, which will be quoted separately.

Itemised kit pricing. Where goods are supplied as a multi-component kit (for example jersey, shorts and socks), the component values are itemised on the invoice. These component values apply to any partial refund, credit or return relating to an individual component. Kit pricing is not a discount on the sum of individual item prices; individual items purchased separately are priced at our standalone rates.

Discounted and promotional pricing. Launch pricing, new client pricing, onboarding rates, partnership rates and any other discount are offered in good faith on the basis of an ongoing supply relationship. Every invoice to which a discount applies will show the standard list price, the discount applied, and the discounted price payable.

Reversal of discount on voluntary cancellation. Where the Customer cancels an order, or requests a refund or return, for any reason other than a failure of the goods to meet a consumer guarantee under the Australian Consumer Law — including change of mind, a change in the Customer's requirements, or the Customer electing to source the goods elsewhere — any discount applied to that order is withdrawn. Where a refund is offered at our discretion in those circumstances, it is calculated on the standard list price basis, and the value of the discount previously applied is deducted from the amount refunded.

Discounts and consumer guarantee remedies. Clause 1.5 does not apply where the Customer is entitled to a remedy under the Australian Consumer Law. Where goods fail to meet a consumer guarantee, any refund is calculated on the amount actually paid by the Customer for the affected goods, and no discount is withdrawn, reversed or deducted.

GST. All prices are stated in Australian dollars. Where GST applies it is shown on the invoice.

2.1 Customer-supplied artwork. The Customer is responsible for supplying artwork in a production-ready format. Our preferred formats are vector files (.ai, .eps, .svg, or layered .pdf) with fonts outlined and colours specified as Pantone references where colour matching is required.

2.2 Raster and low-resolution files. Where the Customer supplies artwork only in a raster format (for example .jpg, .png) or at low resolution, we will advise in writing before production of any design elements we consider at risk of not reproducing accurately. The Customer may then supply vector artwork, approve an amended design, or instruct us to proceed on the basis advised. Where the Customer instructs us to proceed after such advice, the resulting reproduction of those specified elements is accepted as approved.

2.3 Artwork we produce. Where we create or redraw artwork on the Customer's behalf, that artwork remains our property until the order is paid in full, after which a production-ready copy will be released to the Customer on request.

2.4 Intellectual property. The Customer warrants that it owns or holds the necessary licences for all logos, marks, names and artwork supplied to us, and indemnifies us against any claim arising from their use.

3.1 Written approval required. No order proceeds to production until the Customer provides written approval of the final mock-up. Approval may be given by email and is binding.

3.2 What a mock-up represents. A digital mock-up is a two-dimensional representation of the intended design. It is a guide to layout, proportion and colour placement. It is not a photographic representation of the manufactured garment and cannot show fabric texture, seam placement, knit structure or the true appearance of trims.

3.3 Manufacturing limitations on fine detail. Certain design elements cannot be reproduced with full fidelity in all manufacturing processes. In particular:

• Knitted ribbing (collars, cuffs, waistbands) cannot hold fine lines, gradients or small text as separate colours. Detail below approximately 5mm in width will not resolve as a distinct colour in knitted trims.
• Sublimation printing on panels reproduces fine detail accurately, but colour may vary slightly across different fabric weights and textures.
• Embroidery cannot reproduce line detail below approximately 1.5mm, text below approximately 5mm in height, or fine gradients.

Where a Customer's design includes elements affected by these limitations, we will identify them in writing before production and propose an alternative (for example, a printed band in place of a knitted stripe). We will not proceed to production on an affected element without the Customer's written instruction.

3.4 Pre-production samples. The Customer may request a pre-production physical sample or photograph of the manufactured trim before the full run proceeds. Samples are charged at our single-unit rate and add approximately 2 weeks to the production schedule. We recommend a pre-production sample for any order where fine trim detail, specific colour matching or a fixed event date is critical.

3.5 Colour tolerance. Colour is matched as closely as the process and fabric allow. Minor variation from the approved reference, and minor variation between production batches, dye lots and fabric types, is within normal manufacturing tolerance and is not a defect. Where exact colour matching is critical, the Customer should supply Pantone references and request a pre-production sample under clause 3.4.

4.1 Size chart is the specification. Our size chart is supplied before order confirmation and forms the specification for the order. Garments are manufactured to the measurements shown on the chart current at the date of order.

4.2 Customer responsibility for size selection. The Customer is responsible for selecting sizes from the chart. We recommend measuring players rather than relying on age or nominal size, as sizing varies between manufacturers.

4.3 Measurement tolerance. A tolerance of up to 2cm applies to all finished measurements. Garments within tolerance conform to specification.

4.4 Fit is not a defect. Garments manufactured within tolerance to the sizes selected are not defective because the fit does not meet expectations. Custom manufactured goods are not returnable for incorrect size selection.

5.1 Production timeframe. Estimated production time is confirmed in writing at order confirmation and runs from the date of written design approval and receipt of payment, whichever is later.

5.2 Estimates only. Delivery estimates are made in good faith but are not guaranteed. Where the Customer has a fixed event or season date, this must be advised in writing at the time of order so we can confirm whether it is achievable before production begins.

5.3 Delays. We are not liable for delays caused by matters outside our reasonable control, including supplier, freight and customs delays. Where a delay occurs we will advise the Customer promptly and, where the Customer has notified a fixed date under clause 5.2 that can no longer be met, the Customer may cancel the order for a full refund if production has not commenced.

5.4 Delivery and risk. Risk passes on delivery to the address nominated by the Customer. Where a carrier leaves goods unattended in accordance with the Customer's or carrier's authority to leave, delivery is complete on that event.

6.1 Inspection period. The Customer must inspect the goods on delivery and notify us in writing of any fault, shortage or discrepancy within 7 days of delivery.

6.2 Photographic evidence. Notification must identify the affected items and include photographs showing the issue.

6.3 Effect of late notification. Notification outside the inspection period does not remove any right you have under the Australian Consumer Law, but may limit our ability to establish the cause of the issue or to remedy it before the goods are used.

6.4 Goods must not be altered. Goods that have been worn in competition, washed, altered, named, numbered by a third party or otherwise modified after delivery cannot be assessed for manufacturing fault or returned.

7.1 Consumer guarantees. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2 Choice of remedy. Where there is a major failure, the Customer may choose between a refund and a replacement. Where the failure is not major, we may choose to repair, replace or refund.

7.3 Where replacement is not practicable. Where the Customer elects a replacement but we are unable to manufacture a compliant replacement — for example because production-ready artwork is not available, or because the replacement could not be delivered within a timeframe that remains useful to the Customer — we will advise the Customer in writing of the reason and provide a refund instead.

7.4 Component remedies. Where a fault affects one component of a multi-component kit, the remedy applies to the affected component at the itemised value shown on the invoice under clause 1.3. Components that conform to specification are not returnable and are not refunded.

7.5 Return of goods. Refunds are conditional on return of the affected goods. We arrange and pay for collection of goods returned due to a manufacturing fault. Refunds are processed within 5 business days of the goods being received back by us and are made to the original payment method.

7.6 Retained goods. Where the Customer elects to retain faulty goods rather than return them, any remedy is by agreed price reduction rather than full refund. Goods cannot be both retained and refunded in full.

8.1 Custom goods. All goods manufactured to the Customer's design and specification are custom goods. They are not returnable for change of mind, incorrect size selection, or a change in the Customer's requirements.

8.2 Changes after approval. Changes requested after written design approval may incur additional charges and will extend the production timeframe. Changes cannot be accepted once production has commenced.

8.3 Cancellation. Orders may be cancelled in writing before production commences, subject to a deduction for artwork, setup and materials already incurred. Orders cannot be cancelled once production has commenced.

9.1 Payment terms. Full payment is required before production commences unless otherwise agreed in writing.

9.2 Production slot. Production slots are allocated on receipt of payment and written design approval.

10.1 Raising a concern. Complaints should be directed in the first instance to contact@zealots.com.au. We aim to acknowledge within 2 business days and to propose a resolution within 10 business days.

10.2 Good faith resolution. Both parties agree to attempt to resolve any dispute in good faith and in writing before commencing any proceedings or making any public statement about the dispute.

10.3 External resolution. Nothing in these terms prevents either party from contacting NSW Fair Trading or any other regulator, or from exercising any right under the Australian Consumer Law, at any time.

11.1 Governing law. These terms are governed by the laws of New South Wales, Australia.

11.2 Variation. We may update these terms from time to time. The terms applying to an order are those published at the date the order is confirmed.

11.3 Entire agreement. These terms, together with the accepted quotation and written design approval, form the entire agreement between the parties.

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

Questions about these Terms? Contact us at info@zealots.com.au or visit our Contact Us page.