Terms of Services Policy
USE OF WEBSITE AND MATERIALS
By using our website, you agree to comply with the following terms and conditions.Â
- The content of this website's pages is for general information and use and is subject to change without notice.Â
- Material on this website is owned by or licensed to ZEALOTS. This includes but is not limited to, the design, layout, look, appearance, content and graphics.Â
- Reproduction of any content is prohibited, and any unauthorised use of this website or any materials within it may give rise to a claim for damages through legal process.Â
- This website may also include links to other websites. We are not responsible for the content of any linked websites.Â
- The photos used on the website are clicked for the website ONLY and are for reference only. The actual product you will receive may be different from the website photos.Â
- The products delivered to you will be of the same brand and model as those purchased by you, but they may not be the same product shown in the photos.Â
- Cookies may be used on our website to gather data. You may disable cookies on your browser.Â
- If you have any complaints or disputes, please reach customer service at support@zealots.com.auÂ
RISK OF LOSS.Â
- ZEALOTS takes all risks until the package is delivered to you through one of our trusted shippers. If it gets "lost in the mail", we will replace the product.Â
PRODUCT DESCRIPTIONS.Â
ZEALOTS and its associates attempt to be as accurate as possible. However, we do not warrant that this site's product descriptions or other content are 100% accurate, complete, reliable, current, or error-free. If a product offered by ZEALOTS differs from what is described, your sole remedy is to return it unused within 30 days.Â
PERSONAL INFORMATION.Â
We may collect, use and disclose your personal information for related purposes.Â
For information regarding the collection, use, disclosure, security, access and correction of your personal information, refer to the privacy policy or contact customer service at support@zealots.com.au
DELIVERY.Â
Please refer to https://www.zealots.com.au/pages/shipping
RETURNS AND WARRANTY.Â
What is your warranty policy for bats?Â
We do provide a warranty for our products. Please check out our Warranty & Exchange page for further details.Â
What if I am unhappy with the product, do I get a refund?Â
We request that you choose products/bats with the utmost care. We won’t be able to accept returns on bats that have been prepared (knocked in and extracted); we have 12 12-month warranty policy for bats; please check out our Warranty & Exchange policy for further details. Unprepared and unused bats can be returned or exchanged within 30 days. If you are unhappy with other products (other than prepared cricket bats), we offer a 30-day refund & exchange policy (buyer to pay return shipping) for unused products. Customer satisfaction is our utmost priority, and we always strive to provide a happy shopping experience for our clients. We suggest our clients choose their product carefully and buy what would suit their needs. You can seek help from one of our friendly staff members in-store or through emails and calls to clear all your queries before and after the purchase.Â
We suggest our clients choose their products carefully and buy what suits their needs. To clarify all your queries before and after the purchase, you can seek help from one of our friendly staff members in-store or through emails and calls.Â
CANCELLATION POLICY FOR DEBIT/CREDIT CARD PAYMENTSÂ
Suppose your order is cancelled (due to a change of mind, incorrect selection of product, or external circumstances beyond our control). In that case, you (the customer) will be charged: Domestic card transactions: 2% fee of the total transaction value International card transactions: 4.5% fee of the total transaction value (3% credit card surcharge + 1.5% currency conversion fee). If there is a cancellation of your order (for change of mind, incorrect selection of product or external circumstances beyond our control), you (the customer) will be charged :. International card transactions: 4.5% fee of the total transaction value. (3% credit card surcharge + 1.5% currency conversion fee). Cancellation policy for ZipPay and AfterPay services.Â
CANCELLATION POLICY FOR ZIPPAY AND AFTERPAY SERVICES.Â
Suppose your order is cancelled (due to a change of mind, incorrect selection of product, or external circumstances beyond our control). In that case, you (the customer) will be charged a 6% fee of the total transaction value. Suppose your order is cancelled (due to a change of mind, incorrect selection of product, or external circumstances beyond our control). In that case, you (the customer) will be charged a 6% fee of the total transaction value. ZEALOTS are charged a cancellation fee of the total transaction value by these (credit/debit cards and Zip/AfterPay) service providers. ZEALOTS are charged a cancellation fee of the total transaction value by these (credit/debit cards and Zip/AfterPay) service providers.Â
CANCELLATION POLICY FOR PAYPAL PAYMENTSÂ
For cancellation of an order with PayPal payments - 100% of the amount will be refunded. PayPal doesn't charge any cancellation fee. For cancellation of an order with PayPal payments - 100% of the amount will be refunded. PayPal doesn't charge any cancellation fee. The item I received is different from what was described. What should I do now? We recommend that customers contact us in such cases. We offer a 30-day refund & exchange policy. Customer satisfaction is our utmost priority, and we strive to provide a happy shopping experience for our clients. The item I received is different from what was described. What should I do now? We recommend that customers contact us in such cases. We offer a 30-day refund & exchange policy. Customer satisfaction is our utmost priority, and we strive to provide a happy shopping experience for our clients.Â
